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Customer Support

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Shipping & Delivery

On-Time Shipping
We pride ourselves on state-of-the-art warehouse technology to guarantee most of the items you need are available for shipment immediately. Items from our stock often ship within 24 hours after your order is received. Read about our Free Shipping policy.

How do I estimate shipping charges?
Most orders are provided with FREE SHIPPING and are shipped prepaid to direct shipping points in the continental United States (48-states). An additional fee may apply to residential or rural deliveries. An additional service fee may also apply to lift-gate service or other special handling requests. For orders outside the continental US, please contact our international customer service department for special rates. Shipping and handling rates are subject to change without notice. Read about our Free Shipping policy.

"Accessory only" or "service parts orders" shipments are generally not eligible for free freight. Orders for accessories or service parts are subject to a per piece freight charge based on package weight and destination zone.

We will designate shipping carriers based on region and/or best service defined by our shipping department. In the event a preferred carrier is requested, you may be responsible for paying an additional freight charges at the time of order.

Review QuickJack's Shipping Policy

Privacy & Security

The QuickJack Website is based in the United States, and our data indicates that most of our users are U.S. residents. Therefore, it is only logical that this Privacy Policy is founded primarily in U.S. law. Visitors from other nations should not assume that our Policy conforms to the requirements of their individual nation and should review this Privacy Policy carefully in order to learn what information is collected and how it is used. Personally Identifiable Information that can be used to contact and / or identify you personally is deemed Personally Identifiable Information. It is up to the user to carefully guard their personally identifiable information which may include full name, street address, e-mail address, photographs, credit card numbers, phone numbers, age, race, gender, country, state, city, social security number or state I.D., driver's license, license plate or vehicle identification number, school or workplace, PIN numbers, fingerprints, handwriting, signature or miscellaneous digital verification.

Review QuickJack's Privacy Policy

Returns & Replacements

All QuickJack shipments are subject to our standard return policies and associated restocking charges. The customer must retain original cartons and contact our Customer Service Department within 10 days from the date of the invoice before any product is returned to the manufacturer. Special or custom order products of any kind cannot be returned for credit or refund.

It is the customer's responsibility to check cartons for signs of damage, shortage, or abuse. The customer should open the cartons and check the contents and note any shortages or damages to the freight bill at the time of delivery. It is the customer’s right to refuse any shipment that shows obvious signs of damage or shortage at the time of delivery. If damage is discovered after the delivery driver has left, retain damaged packaging materials and contact our customer service department at 1-800-253-2363 or email us at support@quickjacklift.co.uk.

Ordering

UK Ordering
Order online or call us now at 01420 481 388 to place your order or ask any questions you have. We are ready to answer your phone call and assist you with anything you need. Don&'t hesitate to give us a call. From placing your order and arranging shipment and delivery, we'll take care of everything for you to make your purchase painless and trouble-free. Our fully staffed order desk is open to serve you Monday through Friday, 7:00 AM to 5:00 PM. Our phone message center and fax order line is conveniently open 24 hours a day. If you wish to make a purchase or require further information, please call us toll free at 01420 481 388. You will be assisted by courteous sales professionals whose only goal is to provide you with complete customer satisfaction.

We realize that you probably don’t have a lot of time in your busy day, so we’re here to help out wherever we can to make your purchase much easier and less hassle for you. Sit back and we’ll take care of everything – it’s what we do. We’ll take the time and explain everything to you when you call to place your order. We hope to hear from you soon.

Payment, Pricing & Promotions

We accept the following methods of payment:
QuickJack accepts Visa®, MasterCard®, American Express®, Discover®, and PayPal. (Money orders and personal checks are not accepted.)

Currency
All prices presented throughout our online store are in British Pound Sterling (GPB). UK orders will include all applicable Federal and Provincial taxes at checkout if applicable.

Special Promotions
Occasionally, QuickJack offers special promotions which can be redeemed using a promo or coupon code. If you have an official promo or coupon code from QuickJack, please enter the code towards the bottom of the checkout page in the Discounts Code Field.

Viewing Orders
To view the status of any order or to view open, past or pending Orders, please visit the My Account section at the top of this website. If you have an account with us, log in using your email address. By accessing your account within our online store, you'll be able to view and track your orders in your account.

Updating Account Information
To change your account information, click on “my account” at the bottom page of this website. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “Account Information”.