Ordering

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Order online or call us now at 01420 481 388 to place your order or ask any questions you have. We are ready to answer your phone call and assist you with anything you need. Don't hesitate to give us a call. From placing your order and arranging shipment and delivery, we'll take care of everything for you to make your purchase painless and trouble-free. Our fully staffed order desk is open to serve you Monday through Friday, 7:00 AM to 5:00 PM. Our phone message center and fax order line is conveniently open 24 hours a day. If you wish to make a purchase or require further information, please call us toll free at 01420 481 388. You will be assisted by courteous sales professionals whose only goal is to provide you with complete customer satisfaction.

We realize that you probably don’t have a lot of time in your busy day, so we’re here to help out wherever we can to make your purchase much easier and less hassle for you. Sit back and we’ll take care of everything – it’s what we do. We’ll take the time and explain everything to you when you call to place your order. We hope to hear from you soon.

Payment, Pricing & Promotions

We accept the following methods of payment:
QuickJack accepts Visa®, MasterCard®, American Express®, Discover®, and PayPal. (Money orders and personal checks are not accepted.)

Currency
All prices presented throughout our online store are in British Pound Sterling (GPB). UK orders will include all applicable Federal and Provincial taxes at checkout if applicable.

Special Promotions
Occasionally, QuickJack offers special promotions which can be redeemed using a promo or coupon code. If you have an official promo or coupon code from QuickJack, please enter the code towards the bottom of the checkout page in the Discounts Code Field.

Viewing Orders
To view the status of any order or to view open, past or pending Orders, please visit the My Account section at the top of this website. If you have an account with us, log in using your email address. By accessing your account within our online store, you'll be able to view and track your orders in your account.

Updating Account Information
To change your account information, click on “my account” at the bottom page of this website. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “Account Information”.

Ordering a Quickjack from Mainland Europe

Orders to Mainland Europe
The QuickJack CE approved model is available for deliveries to the entire mainland Europe. Please go through the checkout process as normal and you will be given options for shipping depending on your location.

Payment Options for Outside the UK
Most countries can pay by credit card (Visa/MasterCard), other countries will be required to pay by international money transfer to our bank account. All money transfer and/or exchange fees will be payable by the purchaser. For credit card payments outside of the UK a cross border fee may be payable.

Shipping Options
Different countries have different shipping options. Please email us to confirm your options or they will be displayed in the checkout process.

Local Taxes and VAT
As per European regulations, VAT for business purchasers will be billed at the rate of the country of the business ordering the QuickJack. Businesses must have a valid VAT (or country equivalent) that will be verified automatically in the checkout process. If it cannot be verified, VAT will be billed at the UK standard rate for all European countries.

For non-european orders, VAT will be charged or not charged depending on the UK laws. This will be verified in the checkout process.

Taxes and Import Duties
All relevant taxes and import duties if any are payable by the customer. Failure to pay import duties by the customer to relevant authorities will NOT constitute grounds for a claim of non-delivery of product.

Returns & Replacements

All QuickJack shipments are subject to our standard return policies and associated restocking charges. The customer must retain original cartons and contact our Customer Service Department within 10 days from the date of the invoice before any product is returned to the manufacturer. Special or custom order products of any kind cannot be returned for credit or refund.

It is the customer's responsibility to check cartons for signs of damage, shortage, or abuse. The customer should open the cartons and check the contents and note any shortages or damages to the freight bill at the time of delivery. It is the customer’s right to refuse any shipment that shows obvious signs of damage or shortage at the time of delivery. If damage is discovered after the delivery driver has left, retain damaged packaging materials and contact our customer service department at 01420 481 388 or email us at support@quickjacklift.co.uk.

Privacy & Security

The QuickJack Website is based in the United States, and our data indicates that most of our users are U.S. residents. Therefore, it is only logical that this Privacy Policy is founded primarily in U.S. law. Visitors from other nations should not assume that our Policy conforms to the requirements of their individual nation and should review this Privacy Policy carefully in order to learn what information is collected and how it is used. Personally Identifiable Information that can be used to contact and / or identify you personally is deemed Personally Identifiable Information. It is up to the user to carefully guard their personally identifiable information which may include full name, street address, e-mail address, photographs, credit card numbers, phone numbers, age, race, gender, country, state, city, social security number or state I.D., driver's license, license plate or vehicle identification number, school or workplace, PIN numbers, fingerprints, handwriting, signature or miscellaneous digital verification.

QuickJack's Privacy Policy